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terms + conditions of sale

Updated March 2023



Last updated March 2023. 


These are the terms and conditions of PREFAB Laboratory Ltd, a company registered in England and Wales under company number 12450247 whose registered office is at 110 Avebury Boulevard, Pre Fab Lab, Spaces, Milton Keynes, England, MK9 1FH (“we” or “us”). Our VAT registration number is 377697426.


We design and create precision engineered, custom high-end cabinetry, flat packed furniture (“furniture”). This page tells you about the terms on which we provide the design, manufacture and delivery of the furniture to you (together, the “services”). If you don’t accept these terms, please don’t purchase our services. Please note that these terms may change from time to time and so you should check back regularly as the most recent terms will apply to our services. 


  1. Quotation and design


Upon receipt of your enquiry, we will provide a quote for the services. Our quote isn’t a binding document and is subject to change. Our legal contract with you commences when we accept your order and you pay the deposit.


If we can’t accept your order, such as because materials are out of stock, we’re not able to meet a delivery deadline or we have identified an error in the price or description of the services, we will let you know.


Unfortunately, we’re not able to accept orders from or deliver to addresses outside the UK.


  1. Design fee


Where you have engaged us to produce custom project digital or printed detail drawings (“drawings”), we will charge £250 plus VAT (“design fee”) before we release the drawings to you. Once the design fee has been paid, we will release the drawings to you so that you may then engage another joinery company to produce the furniture for you. 


If we are to manufacture the furniture for you, the design fee will be deducted from the balance due one you have placed your order. 


  1. Furniture


The images of the furniture on our website and in the quote are for illustrative purposes only. We will provide you with designs to approve and we ask that you do this as quickly as you can, as any delays in the approval process means that we may need to adjust our quote for any additional resources. 


Although we have made every effort to display the colours accurately, we can’t guarantee that the display of the colours will accurately reflect the colour of the furniture. Your furniture may vary slightly from those images. 


  1. Specification and consumer rights


We will make the furniture strictly in conformance with the specifications and dimensions you have provided to us and so it is your responsibility to take all measurements as accurately as possible. We’re not liable to you if you have made any mistakes in the measurement process.


As we are providing bespoke, made to order furniture, the usual 14 day cooling off period under consumer legislation doesn’t apply to you. This means that once we have accepted your order and we have commenced our services, you don’t have a right to change your mind and cancel your order. 


It is our responsibility under consumer legislation to provide furniture which are: fit for purpose, as described and of satisfactory quality. Please reach out to us if you have any such issues by contacting us at or by phone on 01908 088 497.


  1. Changes to the designs or furniture  


If you wish to make a change to the furniture after we accept your order, please let us know and we will confirm if the change is possible. Any changes you request and we accept may affect the price or timing of supply and you will be given a choice as to whether you would still like to proceed. If we’re not able to accommodate the change, you can choose to end your contract with us but you will not be entitled to a refund of your deposit paid. 


  1. Exclusions


Please note that our quotations will not include the following:


  • first and second fix; 

  • electrics, materials and furniture; or

  • removal of existing joinery, walls, plumbing and electrics.


Where we supply appliances, we will install the appliance into the space you have designated but we will not make any connection to the electrics, nor will we advise you on how to use appliances. You should appoint the appropriate professional to assist you in this regard.


  1. Price and payment terms


The total price of the furniture, plus VAT and delivery costs, will be as stated on our quote. 


We require payment from you in three milestones which will be invoiced to you, as follows:


  • 40% of the total price as a non-refundable “deposit” before commencement of the services;

  • 40% of the total price after you have approved the designs and before manufacture of the furniture; and 

  • 20% of the total price after manufacture and before delivery of the furniture.


The purpose of the deposit is to secure our time so we can commit to you and commence the design of your furniture. If you wish to cancel after we have provided the first designs to you, you will not be entitled to a refund. 


Please note that by paying the deposit, you are committing to paying the total price of the services.   All invoices should be paid by electronic bank transfer within 7 days of the date of the invoice and in the event that you’re late making payment, we reserve the right to suspend our services and delivery of the furniture. We also reserve the right to charge interest on the overdue amount at the rate of 5% a year above the Bank of England base rate from time to time, accruing daily until the date of actual payment, whether before or after judgment. 


  1. Delivery and installation


Once your furniture has been manufactured, we will arrange delivery of the furniture to you and this will be agreed by email. It is possible we may need to share your contact details with a third party delivery company to facilitate this and by entering into these terms, you consent to the sharing of your information in this way. 


If delivery of the furniture is delayed by an event outside our control then we, or the delivery company, will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. We are not liable to you for any losses or expenses you may incur due to delays in delivery.  


Assembly and installation by us

Where we have agreed to assemble and install the furniture following delivery, he furniture will be installed by our team, provided that the humidity levels in the property are correct and stable. We take no responsibility for cabinetry that has warped due to a sudden increase in temperature or humidity, which is why readings will be taken before, during and after install. It is recommended that you gradually bring the temperature up if installing in a new build property or renovation to avoid material warping.


It is also important that, before our team attends your property to install the furniture, that a clear path is made for our team and you have prepared the property appropriately. As part of your preparations, it is your responsibility to:


  • move any free-standing items, including but not limited to ornaments, picture frames, vases, plant pots, small appliances, floor lamps and table lamps, thereby allowing our team a clear and unobstructed path to move around your property

  • suitably pack and protect any items that cannot easily be relocated as part of the preparations.


In the event of damage caused to any item remaining in the property, we will only consider reimbursing you the value of the item if there is a clear sign of negligence or accidental damage caused by our team.


Assembly and installation by you

Where we have sold you the furniture on a supply-only basis, this means that you are solely responsible for the assembly and installation of the furniture following delivery. 


It is essential that you are aware that temperature or humidity can impact the furniture. It is recommended that you gradually bring the temperature up if assembling or installing in a new build property or renovation to avoid material warping. We take no responsibility for cabinetry that has warped due to a sudden increase in temperature or humidity.


You will be provided with detailed instructions and all the necessary parts to enable you to assemble the furniture. It is your responsibility to follow the instructions carefully and ensure that the furniture is assembled correctly. Please note that all assembly part will be supplied to you, but no additional fixtures or fitting will be provided.


We accept no responsibility or liability to you or to any third party for any damage or injury to person or property, or any loss arising from such damage or loss, caused by improper assembly or installation.


If you are unsure of how to assemble or install the furniture, please contact us at or call us on 01908 088 497, and we will be happy to offer guidance. ‬‬‬‬‬


  1. Suspension of supply


It is possible that we may have to suspend the supply of our services to:


  1. deal with technical problems or make minor technical changes;

  2. update the furniture to reflect changes in relevant laws and regulatory requirements; or

  3. make changes to the furniture as requested by you or notified by us to you.


We will contact you in advance to tell you we will be suspending supply of our services, unless the problem is urgent or an emergency. You may contact us to end the contract for the services if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 6 months. Any sums paid in such event will be non-refundable.


  1. Intellectual property rights


We are the owner or licensee of all intellectual property rights in our website content, including but not limited to the copyright and any rights in the designs, layout, photographs, images, text and content (“content”). They are protected by copyright. You must not change, copy, reproduce or translate any content without our consent. You are not permitted to license, sell, rent, lease, transfer, assign, distribute, exploit or otherwise make such content available to any third party.


Where we produce drawings for you, we will retain all intellectual property rights in the drawings and, upon payment of the design fee, you shall be granted you a limited, revocable, exclusive, non-transferable, non-sublicensable licence to use the drawings so that the furniture may be manufactured for your sole, exclusive use. This means that you can only pass the drawings on to a joinery company, but you are not permitted to license, sell, rent, lease, transfer, assign, distribute, exploit or otherwise make the drawings available to any third party, whether for commercial or personal purposes.  If you breach the terms of the licence,


You understand that if you breach this section 10, damages alone would not be an adequate remedy. We will, without prejudice to any and all other rights and remedies which may be available, be entitled to the remedies of injunction, specific performance, and other equitable relief for any breach of this section 10 by you, actual or threatened. In addition to any rights or remedies whether at law or in equity to which we may be entitled, you agree to indemnify us against all liabilities, costs, expenses, damages, and losses (including, but not limited to, any direct, indirect, or consequential losses, loss of profit, loss of business opportunity, loss of reputation, and all interest, penalties, and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your breach of this section 10, provided that we give you prompt notice of any such claim, full information about the circumstances giving rise to the claim, reasonable assistance in dealing with the claim, and the sole authority to manage, defend, and/or settle the claim.


  1. Liability


If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any unforeseeable, indirect, consequential or special loss or damage.

We don’t exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services, including the right to receive furniture which are: as described and match information we provided to you ; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products.


Our liability under these terms is limited to the amount payable by you for the services if you are a business customer, and to directly foreseeable loss if you are a consumer. 



  1. Force majeure


We will not be liable to you for our failure or delay in carrying out our obligations under these terms which are caused by an event beyond our reasonable control, which we could not have foreseen, or which was unavoidable. This includes acts of God, war, terrorism, civil unrest, explosions, mechanical breakdown, natural disasters, deliberate damage, epidemic, pandemic, government rules or guidance, or failures of suppliers or sub-contractors to do what they are supposed to.


  1. General


We may transfer our rights and obligations under these terms to another organisation.  

All notices under these terms shall be in writing and be deemed duly given if sent by email and shall be addressed to the most recent email address of the other. A notice is deemed delivered at the time of transmission. This shall not apply to the service of legal proceedings.


These terms are between you and us. No other person shall have any rights to enforce any of its terms. Accordingly, the Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms. 


If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking your contract with us, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 


These terms, and our invoices issued under these terms, constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between you and us, whether written or oral, relating to its subject matter.


These terms are governed by English law and the English courts have exclusive jurisdiction over any matter and proceedings arising out of our services or these terms. 

PRE FAB LAB – Warranty & Maintenance 

Last updated March 2022. 

All products manufactured by Prefab Laboratory Ltd come with a 5-year manufacturer's warranty as standard. 

This guarantee takes effect from the date of delivery. 

This warranty covers the proper functioning and quality of workmanship of all parts manufactured by Prefab Laboratory ltd. 

Terms of warranty 

1. The warranty applies only when the guidelines contained in the Prefab Laboratory cleaning & maintenance manual are fully adhered to. The warranty becomes void if the equipment is mishandled or inadequately cared for, or if the buyer attempts to rectify damage, without prior agreement of Prefab Laboratory, either through themselves or through the aid of a third party.

2. The warranty does not cover damage caused on the premises of the buyer by natural wear and tear, damp, high ambient temperatures, or other climatic and environmental influences, nor effects due to the physical properties of wood. 

3. Electrical appliances and any parts not manufactured by Prefab Laboratory ltd are subject only to the terms of warranty of the respective manufacturer. 

Prefab Laboratory ltd cannot accept complaints arising from the peculiarities of the materials, poor maintenance or incorrect fitting ( by 3rd party installers, other than those provided by Prefab Laboratory ltd ) . 


Please use our order forms to ensure that all necessary information is provided. 

We reserve the right to alter the specification as the need arises, in line with the company's policy of continuous technical improvement.



Last updated April 2022.


This is the privacy policy of PREFAB Laboratory Ltd, a company registered in England and Wales under company number 12450247 whose registered office is at 110 Avebury Boulevard, Pre Fab Lab, Spaces, Milton Keynes, England, MK9 1FH (“we” or “us”).


Your privacy is important to us. This policy sets out information on the personal data we collect about you, and your rights in respect of this data. 


We design and create precision engineered, custom high-end cabinetry, flat packed furniture (“furniture”). This policy applies when you visit page our website, available at (“website”), and when we provide our “services” to you in the design, manufacture and delivery of the furniture.


Our website may contain links to third party websites that are not covered by this policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.


This policy contains the following information:


  • Information about us

  • Information on what we may collect

  • How we store your personal data

  • How we disclose your information

  • When you interact with our website - Information on cookies 

  • Your rights regarding your personal data

  • What happens when we link to other websites?

  • The changes we may make to this policy.


Information about us


We respect your right to privacy and will only process personal information about you in accordance with applicable data protection laws. 


We comply with the EU law retained version of the General Data Protection Regulation (2016/679), together with the UK Data Protection Act 2018 (the “Data Protection Legislation”). If any of these laws are replaced or superseded, we will also comply with that.


You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (  We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.  


Our data protection contact is Toby Hope and their contact email address is


What we may collect


Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).


We may collect, use, store and transfer different kinds of personal data about you when you engage with us. Whenever we collect personal data about you, we must have a legal ground (lawful basis) to do so. We must also observe the principles of data minimisation and only collect as much personal data as necessary, and retain that data for no longer than necessary.

Type of data

Purpose and Lawful Basis

Identity and contact information you provide to us when send us an enquiry 

(Personal Data)


  • Name

  • Email address





The purpose of collecting this information is so that we can respond to your enquiry and issue you with a quote. 


If you contact us with a customer service issue, we may use your name and email address to send you information about your matter or issue raised and we may also provide you with updates on changes to this policy or security information.


The lawful basis for collection of this information is that it is needed to perform our contract with you (i.e., to respond to your enquiry, it is in our legitimate interest and that you have consented (i.e., by contacting us).


Identity and contact information you provide to us when request a quotation and you engage us to provide services to you

(Personal Data)


  • Name

  • Email address

  • Telephone number

  • Home address


The purpose of collecting this information is so that we can provide you with our services. 


The lawful basis for collection of this information is that it is needed to perform our contract with you (i.e., to provide you with our services enquiry, it is in our legitimate interest and that you have consented (i.e., by requesting we provide you with services).


Identity and contact information you provide to us when you sign up to receive our marketing or promotional materials (Marketing and Communications Data)


  • Name

  • Email address

The purpose is to provide you with marketing and promotional material. The lawful basis for this is that you have provided your consent and it is in our legitimate interest to present relevant content, products, and services to you. You can withdraw your consent at any time by contacting us at


Technical Data


  • Internet protocol (IP) address

  • Your login data, browser type and version

  • Time zone setting and location

  • Browser plug-in types and versions

  • Operating system and website

  • Other technology on the devices you use to access our website.


This data is automatically collected when you use our website. The purpose is to enable your access to our website. The lawful basis is this is necessary for us to perform our contract with you (i.e., to give you access to the service our website provides).

Cookies Data

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our website. Please refer to the "Information on cookies" section below for information about cookies and how we use them and what kind.


Cookies are small text files placed on your device when you visit our website and are used to make the users’ experience more efficient. 

The lawful basis is this is necessary for us to perform our contract with you (i.e., to give you access to the service our website provides).

We also need this information to study how you use our website, in order to improve and develop the services we provide, and better inform our marketing strategies.

Marketing and Communications Data

Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

The purpose is to enable direct marketing.


The lawful basis is that it is necessary for our legitimate interest to present relevant content, products, and services to you (only where you have provided your consent that we do so).


Includes third-party analytics services (such as Google Analytics) to evaluate your use of our website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to the website and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this policy.


The purpose is to enable direct marketing.


The lawful basis is that is it necessary for our legitimate interest to present relevant content, products, and services to you. 

When you interact with our website - Information on cookies 


We use cookies in accordance with the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Data Protection Legislation 2018.


Cookies are small text files placed on your device when you visit our website and are used to make the users’ experience more efficient. We are able to store cookies on your computer where they are necessary for the operation of our website however, for non-essential cookies we need your permission.


We use cookies to distinguish users and to improve our website. We analyse how you use our website, and we look at aggregate statistics about your usage, and how others use our website. We collect certain information from these cookies, and this includes information about your IP address, your location when you access our website, the date and time you access our website, the language you use and the type of browser you use.


We do not track individual users or use cookies to identify individuals. We use cookies to recognise you and your preferences, improve our website's performance and collect analytical information for ourselves and our business partners. Without the knowledge gained we would not be able to provide the service we do.


These are the types of cookies we use:


  • 'Session cookies' allow us to track your actions during a single browsing session, but they do not remain on your device afterwards; and

  • 'Persistent cookies' remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our website.


Session and Persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookies may be used by us or our business partners.


The third-party cookies we use are:


  • Google Analytics – this is a web analytics service provided by Google, Inc. The cookies used by Google Analytics help us to analyse how users use our website and to count the number of people who use it. Google Analytics stores your IP address anonymously. Google does not associate your IP address with any personally identifiable information;

  • Facebook Ads (the Facebook pixel) – these cookies collect information about how visitors use our website. This data is collected anonymously and is used to help improve our website’s functionality; and

  • Google Ads – these cookies collect information about how visitors use our website. This data is collected anonymously, to help make our marketing communications more relevant, and is used to improve our website’s functionality.


All of our cookies are categorised by the role they fulfil on our website:


  1. Strictly Necessary: these are essential to enable you to move around our website and use features such as secure services. Without these cookies such services could not be provided;

  2. Functionality: allow our website to remember your choices and to personalise certain features. These cookies may be anonymised and cannot track your browsing activity on other websites; and

  3. Performance: collect information as to how users use our website. These cookies do not collect information that identifies a visitor. The information collected is aggregated and used to improve our website.

  4. None of the cookies employed are classified as Behavioural Targeting.


We will always ask for your consent to use non-essential cookies. You are free to withhold consent to this, but it means that we might not be able to provide the full website experience to you, including some elements of video advertising.


If at any time you wish to disable cookies, you may do so through the settings on your browser, or whenever the pop-up appears on our website (each time you access our website).


We may process your data for compliance with a regulatory requirement or legal obligation to which we are subject to. Your data will only be processed if processing the data to comply with such obligation is a reasonable and appropriate way of achieving compliance. 


We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.


How we store your personal data


We store all of your personal data on our servers within the United Kingdom.


We may transfer your collected data to storage outside the European Economic Area (EEA) or the United Kingdom. It may be processed outside the EEA or the United Kingdom so that you may receive the services our website provides. If we do store or transfer data outside the EEA or the United Kingdom, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA or the United Kingdom. This means that sometimes we may need to use legally binding contractual terms between us and any third parties we engage with and the use of the EU-approved Model Contractual Arrangements. 


Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure data collected through our website. 


Specifically, we use Google services to host all personal data collected.  Google’s cloud services employ industry standard security including encryption in transit and at rest and ISO/IEC27001/27017/27018/27701, SOC 1/2/3, PCI DSS, and FedRAMP certifications. For more information, please refer to: 


Our website is hosted on the platform. provides us with the online platform that allows us to provide our services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


It is important to note that personal data is encrypted between your device and any external host storage we use.


In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.


We will still be responsible for protection of your personal data, even where we have transferred it outside the EEA or the United Kingdom. We regularly review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to.


How we disclose your information


We may disclose your information in the following cases:


  • If we want to sell our business, or our company, we can disclose it to the potential buyer;

  • We can disclose it to other businesses in our group, as defined in the UK Companies Act 2006;

  • We can disclose it if we have a legal obligation to do so, or in order to protect other people's property, safety, or rights; or

  • We can exchange information with others to protect against fraud or credit risks.


We may contract with third parties/subcontractors to supply our services to you on our behalf. These include cloud services used to send emails and technology providers that assist in providing our services to you.


Your rights


When you provide us with personal data, you have certain legal rights, and these include:


  • To request access to, deletion of or correction of your personal data held by us at no cost to you;

  • To request that your personal data be transferred to another person (data portability);

  • To be informed of what data processing is taking place;

  • To restrict processing;

  • To object to processing of your personal data; and

  • To complain to a supervisory authority.


If you wish to access, rectify, erase, or transfer your personal data, please contact us


What happens when we link to other websites?


This policy only relates to our website and our coaching. We might have links on/within our website to other websites, and these websites will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites. 


Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our website. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


The changes we may make to this policy


We can update this policy from time to time as laws change or as our website changes. If we make material changes to this policy, and we need your consent to those changes, we will contact you by email to do so.

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